Skip to main content

Where Is My BetterMe: Health Coaching Plan?



  • Sarah Rossetti

    Please allow me access to the plan I paid for.


    Can't access account I paid for.

  • Lisa

    Dear Sarah, 

    Thank you for contacting us with your kind request. 

    I checked the situation on our end and I can see that my colleague Jessica had already sent you detailed instructions to access your plan.

    Besides, according to our system, you have successfully logged into your account. Now you should be able to use the BetterMe app to its full potential. 

    You can also check the following Help Center articles for more details:

    How Does BetterMe Work?

    Where Is My Plan?

    How Do I Use All The Features?

    I really hope that the issue has been resolved. Nevertheless, feel free to reply to our email if there is anything else you need assistance with. We are more than happy to help. 

    Have an amazing day, Sarah, and a great week ahead!

  • Lisa

    Hello Donna, 

    I hope you are doing well. Thank you for reaching out and letting us know about your situation. 

    I understand you were not able to access your BetterMe account. I truly apologize for this inconvenience and I will do my best to help with the resolution.

    After checking our records, I noticed there was an issue with the login process. You will need to use another email address in order to proceed in a proper way. I have just sent you an email with all the details, so please check it and kindly follow the instructions. 

    Feel free to reply to my email to keep us updated about the situation and let us know if the app works properly after logging in with another email address. 

    Thank you for your patience, Donna. Have a great day! 

  • dinakechtban

    Can i have my plan in french

  • Lisa

    Hello there, 

    Thanks for your message. I hope you are well. 

    I understand you would like to get your plan in French. I can see that my colleagues Abigail and Thom have been in touch with you via email. Looks like you are all set and ready to use the app to its full potential.

    Would you please check your Inbox to make sure you are happy with the current situation?

    Feel free to get back to us any time, we are just one message away.

    Thank you kindly and have a fantastic day! 

  • Hyacinth G Rose

    Where is my customized plan I paid for!

  • Lisa

    Dear Hyacinth, 

    Hope you are doing great and staying safe. Thanks for contacting us with your question. 

    I went through our system and I can see we had sent you an email with all the information. Namely, there you will find easy step-by-step instructions to download the app and then log into your account. 

    As soon as you do that, you can start actively using the app and its features to their full potential. 

    Would you please check your Inbox as well as your Spam folders for the email from us?

    Do let us know if you have any other questions by replying to the email. We are happy to help!

    Have a great day!

  • Huda Qasim Attab

    هل بامكاني استرداد المبلغ؟

  • Lisa

    عزيزتي هدى

    شكرا لرسالتك.

    سأستخدم ترجمة جوجل لترجمة رسالتي إلى اللغة العربية. شكرا لتفهمك.

    لقد راجعت نظامنا وأستطيع أن أرى أن أحد زملائي قد ساعدك بالفعل في طلبك. لا تتردد في الاتصال بهم مرة أخرى عبر البريد الإلكتروني في حالة وجود أي أسئلة أخرى.

    أتمنى أن يوضح هذا الوضع.

    طاب يومك!


    Dear Huda, 

    Thank you for your message. 

    I checked our system and I can see that one of my colleagues had already helped you with your request. Feel free to connect with them again via email in case you have any other questions. 

    Hope this clarifies the situation. 

    Have a nice day!


Article is closed for comments.

Powered by Zendesk