Your subscription can be canceled if you don't want the plan to renew. You can contact our support team to help you with that at least 24 hours before the end of the current billing cycle. We share this information at the checkout and in the confirmation email we send after one places an order.
Offering subscription-based plans helps us provide a seamless customer experience. They ensure immediate and uninterrupted access to the app and its premium features.
We would really appreciate it if you reach out to us with your cancellation request at firstname.lastname@example.org. It is important for us to protect sensitive information about our users and their plan details, and that is why we are addressing these requests on a case-by-case basis. This also enables us to really understand your situation and provide you with high-quality customer service.
Please also mind that there is no way for BetterMe to charge the user's account without their direct permission. Each user picks a subscription package and is being billed based on the conditions of this subscription. This information is explicitly stated on the checkout page so that you can review it prior to making a purchase. Besides, we send users a confirmation email to highlight these details.