If you don't want the plan to renew, you may cancel your subscription. We share cancellation information on the сheck-out page and in the confirmation email.
To manage your subscription, please follow the instructions below.
If you purchased a subscription or enabled trial on the App Store:
You may cancel a trial or a subscription anytime by turning off auto-renewal through your Apple ID account settings. To avoid being charged, cancel the subscription in your Apple ID account settings at least 24 hours before the end of the free trial or the current subscription period. You alone can manage your subscriptions. Learn more about managing subscriptions (and how to cancel them) on the Apple support page.
If you purchased a subscription or enabled trial on Google Play:
You may cancel a trial or a subscription anytime by turning off auto-renewal through your Google Play account settings. To avoid being charged, cancel the subscription in your account settings at least 24 hours before the end of the trial or the current subscription period. You alone can manage your subscriptions. Learn more about managing subscriptions (and how to cancel them) on the Google support page.
If you purchased a subscription or enabled trial on Huawei AppGallery:
You may cancel a trial or a subscription anytime by turning off auto-renewal through your Huawei account settings. To avoid being charged, cancel the subscription in your account settings at least 24 hours before the end of the trial or the current subscription period. You alone can manage your subscriptions. Learn more about managing subscriptions (and how to cancel them) on the Huawei support page.
If you purchased a subscription or enabled trial on our websites:
To avoid being charged, cancel your subscription before the end of the then-current period. You may cancel the subscription you purchased on our website in your profile. Below, you may find several options (that may change from time to time) on how to initiate the cancellation of a web subscription:
- If you use a mobile device, Open the BetterMe app, go to your Profile, and select Manage Subscriptions.
- If you don't have an app, access your web profile page and go to subscription settings.
For detailed instructions and a depiction of the cancellation process, you may always visit our transparent Subscription Terms for BetterMe: Health Coaching and BetterMe: Mental Health.
You can also contact our support team at least 24 hours before the end of the current billing cycle for help with that.
Please note that deleting the app does not cancel your subscriptions.