First of all, please make sure your BetterMe Band is charged and turned on.
If you face any issues trying to charge your BetterMe Band, please check out our BetterMe Band User Manual. You might find the most common charging issues and troubleshooting tips there.
If your BetterMe Band is charged, please turn it on by tapping the touch button for two seconds and follow the next steps on your device type:
Android
- Open the BetterMe app, select the More tab at the bottom of your screen, and choose the BetterMe Band option from the list.
- Tap SET UP YOUR BAND. If you haven't already, you'll be asked to turn on GPS and Bluetooth. Please allow the app to turn on both.
- On the next screen, you will be asked to share your health data with the BetterMe app. Tap the checkmark next to Provision of Services and hit I AGREE.
- Wait until your band appears in the search results, tap its name, and hit CONNECT below.
- Wait a couple of seconds, and after the band is connected, tap the START EXPLORING button. BetterMe Band will start tracking your daily activities.
iOS
- Open the BetterMe app, select the More tab at the bottom of your screen, and choose the BetterMe Band option from the list.
- Tap SET UP BETTERME BAND, then SET UP YOUR BAND.
- On the next screen, you will be asked to share your health data with the BetterMe app. Tap the checkmark next to Provision of Services and hit I AGREE.
- You will be asked to turn on Bluetooth if it has not been done yet. Tap Settings in the pop-up that has appeared, turn on Bluetooth, and return to the BetterMe app.
- Tap ENABLE BLUETOOTH, and then you will be asked to allow the BetterMe app to access your iPhone's Bluetooth (tap the toggle button next to Bluetooth under the ALLOW BETTERME TO ACCESS section).
- After you return to BetterMe, the app will restart, and you will need to tap More → BetterMe Band and start connecting the band to the app again.
- Wait a couple of seconds until the app detects your BetterMe Band, tap the device once it appears on the list, and hit CONNECT.
- Wait for a few seconds until the screen BetterMe Band is connected now appears.
- Right after that, you will be asked to pair BetterMe Band's Bluetooth with your iPhone. Tap Pair in the Bluetooth Pairing Request pop-up.
- In the next Allow BetterMe to Receive Your iPhone Notifications? pop-up, tap Allow.
- After the band is connected, tap GET STARTED. You will see the short user guide and will be asked to customize your BetterMe Band (choose a watch face, adjust brightness, set up your step and sleep goal, turn on notifications) to complete the setup.
- After it's done, please tap the EXPLORE BETTERME BAND button. You will be redirected to the BetterMe Band screen, and the device will start tracking your daily activities.
iPad
Please note that connecting BetterMe Band to an iPad is not possible due to their technical characteristics.
We suggest connecting your BetterMe Band to an Android smartphone or tablet or to an iOS (iPhone) smartphone.